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Including a live chat system on your website offers a great opportunity to engage with your users. It allows you to increase the levels of conversion in your website and to gather insight on your users in a way that has never previously been possible.
Live chat helps even on sites that include phone numbers and contact forms. Not everyone can or wants to make a phone call while researching a product or purchase, therefore having a live chat system on your site will ensure that your users can be guided through their decision making process.
Modern chat systems can provide instant analytical data that can be invaluable when understanding your clients interests before making contact with them. If you have visibility that the user has been on your site six times already, has looked at four different products and has come through a specific google search term, then now might be the right time to pop up a chat window asking them if they need help.
A new consumer survey by Forrester Research reports that 'at 62%, chat has the highest satisfaction among all online customer service channels.'At this level, it's no surprise that consumer adoption of chat has risen dramatically - moving from 19% in 2009 to 37% in 2011.
We have experience in delivering live chat systems, to ensure they fit the requirements of the front-end users, but also that they meet the needs of the business from a back-end perspective. Our chat systems integrate with your existing chat clients such as ichat, googleTalk etc, and empower you to use your chat system to chat to clients and to convert new business opportunities effectively.
