Five ways brands have won at personalise…
Personalisation is on the rise as customers now expect to be the critics and creators of their online experiences.
We hold 1-to-1 customer interviews to get first-hand accounts of your users' needs, opinions, attitudes and perceptions, and to identify any problems or pain points they experience. Unlike focus groups, 1-to-1 interviews are more in-depth and avoid the group dynamic that can inhibit candid feedback.
These interviews are best conducted in person so we can see the nuances of personal expression and body language, but we can also conduct these remotely via phone or video chat.
At the start of a project, we interview all your key stakeholders to discuss their roles, responsibilities, and expectations of the project. The findings from these interviews are captured and shared with the project team.
We use workshops throughout the project, but particularly during the research phase. They are principally used to generate ideas, gather knowledge, and prioritize requirements. These can be conducted with stakeholders and/or customers together.